We’re direct and efficient when handling your claims
Unfortunately, damages cannot always be avoided. If anything should ever happen, we’ll be right by your side. The ability to deal with claims settlements as quickly as possible is our number-one priority. In today’s competitive market, no company can ever afford to lose their market presence, however briefly that might be. For this reason, claims settlement measures must be available right away to stop clients from going elsewhere.
The entire claims settlement process is handled by the CONZEPTA’S Group. Whatever it might be, we’ll get you through it in no time! We start by analysing and assessing the claim. Next, with your interests firmly in mind, we start proceedings with the risk bearers. We also organise the necessary experts and, of course, provide you with on-site support.
Share your claim notices with us.
It’s entirely up to you whether you transfer these to us digitally via the customer portal or send them directly in the post. Your personal account manager will be happy to help with any questions you may have.
Step 1: Download the claim notice form as a PDF
Start by selecting the appropriate category below. The interactive PDF form can be completed and signed directly on the screen after downloading it. Learn more about this here.
Step 2: Send the completed PDF to us
Send by fax, e-mail, post or directly via the customer portal
Fax: +49 89 78746-199
Baierbrunner Str. 23
share your claims with us directly via the customer portal. The login area can be found at the top of the screen. Otherwise please contact your account manager.